LetsGetGrub FAQs

Support

LetsGetGrub Support is available 24/7. Our team can be reached by email at support@LetsGetGrub.com


Account

I forgot my password, how can I reset it?

You can request a password reset through the Account page on web or the Sign In page of our app. You’ll then receive a link via email to choose a new password.


How do I update my Account Information?

All account details can be updated in your Account page. Currently, your profile details can only be updated via the web, but you can add, edit, or delete addresses and credit cards via the web or app experience.


What are the benefits of creating an account versus checking out as a guest?

As a LetsGetGrub account holder, your addresses and credit card info are saved for fast and easy checkout. Our app also allows logged in users to re-order past meals in just a few clicks.


Ordering

Where is LetsGetGrub available?

Currently we are focused on local ND and MN rural communities. We’re adding new restaurants regularly. If you don’t see your favorite restaurant on LetsGetGrub, let us know at support@LetsGetGrub.com and we’ll forward it to our Sales Team.


Is there a minimum order amount?

Every restaurant sets their own minimum order amount and delivery fee. Any fee you see on LetsGetGrub goes directly to the restaurant. LetsGetGrub is 100% free to use.


How are menu prices determined?

The prices you see on LetsGetGrub are the same as you’ll see in the restaurant. There are no additional fees added.


Can I order from LetsGetGrub without an account?

We allow guest checkout on all LetsGetGrub orders, though we recommend creating an account to save all your info for an even easier, quicker checkout, and the ability to reorder your favorite restaurants in a few clicks.


What forms of payment do you accept?

Payment options are set by each restaurant. Most accept both cash and credit.


How do promotion codes work?

If you receive a promotion code, you need to enter it upon checkout to have the value deducted from your order total. Most codes have minimum order amounts and expiration dates, so be sure to check the terms and conditions of your code.


Can I use a promotion code when paying with cash?

You can only use promotion codes when you pay with credit/debit card. Our restaurant partners prefer this for accounting purposes, and this is standard practice across online ordering services.


After you submit an order

What happens after I place my order?

We send your order to the restaurant and as soon as they confirm receipt, we’ll send you a confirmation email with delivery or pickup time estimations.


How can I edit my order?

If it’s a simple swap (Coke for Sprite), you can contact the restaurant directly using the phone number found in your confirmation email. If you want to make a change that affects the cost of your order (adding or removing items), please contact LetsGetGrub Support at support@LetsGetGrub.com.


How can I cancel my order?

If you want to cancel an order immediately, you can contact LetsGetGrub Support at support@LetsGetGrub.com We’ll do our best to cancel your order, but if the order is already being cooked by the restaurant, we may not be able to approve a cancellation.


How can I change my delivery information?

For delivery changes, reach out to the restaurant directly via the number provided in your confirmation email. Each restaurant takes care of their own deliveries and pickups, but if you can’t get through to the restaurant or are still having trouble, feel free to contact our support team for help.


How can I change my payment method post-order?

Unfortunately, once an order has been placed we cannot edit your payment method. Your only option would be to cancel your order and place a new one.


Do you have your own delivery drivers?

LetsGetGrub integrates with its restaurant partner’s existing service model. When LetsGetGrub partner shops offer delivery, they are staffed by the restaurant’s employees and LetsGetGrub is not involved in that aspect of the order fulfillment.


Payments

What payment methods do you accept?

We accept cash, credit, debit, and prepaid cards issued by all major banks. We do not currently support cards with Canadian or other non-U.S. postal codes.


How will the charge appear on my statement?

The charge will appear as an abbreviated version of the restaurant’s name, without spaces or special characters. IE: Johnny’s restaurant will read JOHNNYPIZZER.


When is my credit card charged?

Credit cards are authorized immediately, but we wait 6 hours to process payments to account for any changes. Any adjustments made after 6 hours will appear as a separate charge or refund.


Is my credit card information secure?

LetsGetGrub uses a trusted third-party transaction processing company to ensure all credit card data is securely encrypted and transmitted. Your credit card information is captured only by LetsGetGrub and is never shared with the restaurant.