LetsGetGrub Support is available 24/7. Our team can be reached by email at support@LetsGetGrub.com
You can request a password reset through the Account page on web or the Sign In page of our app. You’ll then receive a link via email to choose a new password.
All account details can be updated in your Account page. Currently, your profile details can only be updated via the web, but you can add, edit, or delete addresses and credit cards via the web or app experience.
As a LetsGetGrub account holder, your addresses and credit card info are saved for fast and easy checkout. Our app also allows logged in users to re-order past meals in just a few clicks.
Currently we are focused on local ND and MN rural communities. We’re adding new restaurants regularly. If you don’t see your favorite restaurant on LetsGetGrub, let us know at support@LetsGetGrub.com and we’ll forward it to our Sales Team.
Every restaurant sets their own minimum order amount and delivery fee. Any fee you see on LetsGetGrub goes directly to the restaurant. LetsGetGrub is 100% free to use.
The prices you see on LetsGetGrub are the same as you’ll see in the restaurant. There are no additional fees added.
We allow guest checkout on all LetsGetGrub orders, though we recommend creating an account to save all your info for an even easier, quicker checkout, and the ability to reorder your favorite restaurants in a few clicks.
Payment options are set by each restaurant. Most accept both cash and credit.
If you receive a promotion code, you need to enter it upon checkout to have the value deducted from your order total. Most codes have minimum order amounts and expiration dates, so be sure to check the terms and conditions of your code.
You can only use promotion codes when you pay with credit/debit card. Our restaurant partners prefer this for accounting purposes, and this is standard practice across online ordering services.
We send your order to the restaurant and as soon as they confirm receipt, we’ll send you a confirmation email with delivery or pickup time estimations.
If it’s a simple swap (Coke for Sprite), you can contact the restaurant directly using the phone number found in your confirmation email. If you want to make a change that affects the cost of your order (adding or removing items), please contact LetsGetGrub Support at support@LetsGetGrub.com.
If you want to cancel an order immediately, you can contact LetsGetGrub Support at support@LetsGetGrub.com We’ll do our best to cancel your order, but if the order is already being cooked by the restaurant, we may not be able to approve a cancellation.
For delivery changes, reach out to the restaurant directly via the number provided in your confirmation email. Each restaurant takes care of their own deliveries and pickups, but if you can’t get through to the restaurant or are still having trouble, feel free to contact our support team for help.
Unfortunately, once an order has been placed we cannot edit your payment method. Your only option would be to cancel your order and place a new one.
LetsGetGrub integrates with its restaurant partner’s existing service model. When LetsGetGrub partner shops offer delivery, they are staffed by the restaurant’s employees and LetsGetGrub is not involved in that aspect of the order fulfillment.
We accept cash, credit, debit, and prepaid cards issued by all major banks. We do not currently support cards with Canadian or other non-U.S. postal codes.
The charge will appear as an abbreviated version of the restaurant’s name, without spaces or special characters. IE: Johnny’s restaurant will read JOHNNYPIZZER.
Credit cards are authorized immediately, but we wait 6 hours to process payments to account for any changes. Any adjustments made after 6 hours will appear as a separate charge or refund.
LetsGetGrub uses a trusted third-party transaction processing company to ensure all credit card data is securely encrypted and transmitted. Your credit card information is captured only by LetsGetGrub and is never shared with the restaurant.