The information we gather enables us to personalize, improve and continue to operate the Services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information. We collect the following types of information from our users.
When you create an Account, you will provide information that could be Personal Information, such as your username, address, password, email address, telephone number, and, if you transact business with us, financial information such as your payment method. You acknowledge that this information may be personal to you, and by creating an account on the Services and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our Services, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes. We also may request information about your interests and activities, your gender, age, date of birth, username, hometown and other demographic information, and other relevant information as determined by LetsGetGrub from time to time. You are under no obligation to provide LetsGetGrub with Personal Information of any kind, with the caveat that a user's refusal to do so may prevent the user from using certain Services features.
We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
To support and enhance the Services, we may serve advertisements, and also allow third parties advertisements, through the Services. These advertisements are sometimes targeted and served to particular users and may come from third party companies called “ad networks.” Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms.
Advertisements served through the Services may be targeted to users who fit a certain general profile category and may be based on anonymized information inferred from information provided to us by a user, including Personal Information (e.g., gender or age), may be based on the Services usage patterns of particular users, or may be based on your activity on Third Party Services. We do not provide Personal Information to any ad networks for use outside of the Services.
To increase the effectiveness of ad delivery, we may deliver a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit or set their own cookies, just as if you had requested a web page from their site.
We collect statistical information about how both unregistered and registered users, collectively, use the Services (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you, your Account or your web browser.
Occasionally, you can use your Account on our Services to interact with your accounts on other services, such as Facebook or Twitter. In addition to using your third party account credentials to sign in to the Services, you can access posting and sharing tools on the Services, including a “share” button that allows you to post information to your social networks outside of the Services (“Share”). For example, after making a reservation on the Services, you can Share information about that reservation with your Facebook friends or Twitter followers. Please note that these tools may be operated by Third Party Services.
The Services are designed to help you share information with others. As a result, some of the information generated through the Services is shared publicly or with third parties.
In order to process your order, we must share the following information every time you place an order with a Restaurant: your name, delivery address (if applicable), food order, and credit card information (if applicable). We also share your telephone number so the Restaurant may optionally verify that the order is not fraudulent. We restrict this information flow to only the bare minimum elements required to prepare and fulfill your orders. You should contact restaurants directly to determine the privacy policies that apply to the information that LetsGetGrub transfers to the restaurants.
Some of your activity on and through the Services is public by default. This may include, but is not limited to, content you have posted publicly on the Site or otherwise through the Services, including posts of information and reviews about Restaurants. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting.
Please also remember that if you choose to provide Personal Information using certain public features of the Services, then that information is governed by the privacy settings of those particular features and may be publicly available. Individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through the Services.
We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of statistical data so that our partners can understand how and how often people use our Services and their services or websites, which facilitates improving both their services and how our Services interface with them. In addition, these third parties may share with us non-private, aggregated or otherwise non Personal Information about you that they have independently developed or acquired.
As part of the Services, you may receive email, mobile phone notifications and other communications from us, such as communications relating to your Account. Communications relating to your Account will only be sent for purposes important to the Services, such as password recovery. By creating an Account, you are, by default, opted in to receiving promotional email communications from us. Upon downloading our mobile application, you will be provided the option to opt in to receiving push notifications or in-app notifications from us on your mobile device.
We may use your name, email address, or mobile device identifiers to send you email messages, in-app messages or push notifications advertising new services offered by the Services, or our third-party partners, that we think you may find valuable. In addition, we may present offers to you on behalf of third party partners. If you accept an offer, we will share your name, address and credit card information with this third party.
Our customer service representatives may use your telephone number, E-mail address and mobile device identifier to notify you of the status of your order as necessary and appropriate. LetsGetGrub reserves the right to use the information collected to send special offers on behalf of third party partners or vendors (including Restaurants) participating in our service. However, we do not share your information with the Restaurant other than the information necessary to conduct business as stated above.
LetsGetGrub does not purchase bulk E-mail addresses nor do we use the services of bulk E-mail companies for promoting our service. This means we will not distribute, sell or rent your e-mail address to any third party.
User profile information including your username and other information you enter may be displayed to other users to facilitate user interaction within the Services. We will not directly reveal user email addresses to other users.
As stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.
If you are accessing the Services from a mobile device or through a mobile application, you may be asked to share your precise geo-location information with us so we can customize your experience on the Services. We will ask you to opt-in before we use geolocation information to identify your precise location. If you agree to such collection, in most cases, you will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device and/or through the settings in our mobile application.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through the Services. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to receive mailings from these providers, you may opt-out at the time you register for our Site, or at any time thereafter by going to your account settings or contacting us using the contact information below.
Unless you opt-out from receiving LetsGetGrub marketing materials upon registration, LetsGetGrub will email you about products and services that LetsGetGrub believes may be of interest to you. LetsGetGrub may also will provide your email information to third parties, so that those third parties may directly contact you about additional products and services. If you wish to opt-out of receiving marketing materials from LetsGetGrub or having your email information provided to third parties at any time after registration, you may do so by going to your account settings or contacting us using the contact information below. Even after opting-out, you may continue to receive marketing emails from third parties to whom LetsGetGrub already has provided your email information prior to opting out. You are responsible for directly contacting such third parties to request cessation of further marketing emails.
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.
We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
We otherwise store all of our information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
If you are a registered user, you can access information associated with your Account by logging into the Services. Registered and unregistered users can access and delete cookies through their web browser settings.
California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: [1201 Broadway New York, NY 10001].
Should you ever decide to delete your Account, you may do so by emailing [support@LetsGetGrublife.com]. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to legal@LetsGetGrublife.com. We will make every effort to resolve your concerns.
Effective Date: July 23, 2018